What clients say
We collect feedback ninety days after a project closes rather than at handover, because relief is not the same as satisfaction. Criticism gets published alongside praise, unedited beyond removing client names on request. This page fills as engagements complete.
What we expect to hear
That the first draft arrives faster than expected and needs more direction than expected. Both will be true. Volume of options is a real benefit and a real demand on your time, and teams who engage with it get better work.
The cost we warn people about
Onboarding. Designers embed quickly, but the first week costs your team real hours in context-sharing, and skipping it produces a worse result every time. We build that week into the schedule rather than pretending it is free.
How we handle a bad engagement
We refund the month, cover the handover to a replacement, and write up internally what the matching process missed. We will publish how often it happens once there is a figure worth publishing, because every service has failures and most hide them.
- Collected ninety days after close, not at handover
- Criticism published alongside praise
- Never paid for, never discounted for
- First week requires your team's time
Questions about what clients say
When is this feedback collected?
Ninety days after a project closes, not at handover, because relief is not the same as satisfaction. Clients are not paid or discounted for providing it.
Do you publish negative feedback?
Yes, alongside the positive. The complaint we hear most often is that the first week costs the client's team real hours in context-sharing, so we now schedule that explicitly.
Where to go next
Related pages people usually read alongside this one.
Tell us what needs designing
One call, three matches, no fee until someone starts. If we cannot find the right designer we will say so.